We are proud of our reputation for customer service. With Imperial, you can count on a folding carton manufacturer that’s focused on the customer. We service small customers who need thousands of custom packaging boxes to large customers who require millions of custom boxes. We’re committed to quality and superior customer service with quick turnaround times and competitive prices.
An emphasis on customer service is evident in every step of the process, from our responsiveness to your initial inquiry, to our immediate turnaround on proofs, to final shipment of your custom boxes. Our customer service goes above and beyond your expectations.
Throughout the process we communicate frequently with our customers to keep them up to date with their custom boxes and we also respond quickly to customers’ changing requirements for their custom packaging boxes. Speed and attention to detail are critical aspects of our business.
Even after your custom boxes are shipped, we follow-up with our customers as part of our customer satisfaction process to ensure that your expectations have been met or even exceeded.
Imperial Printing & Paper Box is ISO 9001 certified, and our highly trained and fully qualified personnel remain actively involved in our continual improvement program, always on the lookout for new and better ways to service our customers’ requirements for custom packaging boxes.