We’re proud of our reputation for customer service. With Imperial, you can count on a paper box company that’s focused on the customer. We’re committed to quality and service with quick turnaround times and competitive prices.
As Imperial has grown, we have continually improved our operations. Some examples include the following:
- Constructing a new state-of-the-art manufacturing facility.
- Adding new machinery to provide better and faster service to our customers.
- Becoming ISO 9001 certified to ensure we provide the highest quality printing and paper box manufacturing services in our industry.
- Becoming FSC-certified in order to provide more environmentally friendly packaging options for our customers.
- Purchasing renewable energy credits in the form of wind power to decrease our environmental impact.
- Purchasing CAD software to better help customers with the structural design of their custom boxes and a Kongsberg table to produce instant samples for customers.
- Purchasing an auto box machine so that shipping boxes can be custom made the right size to better pack our customers’ custom packaging boxes.
- Adding more substrates for our customers to use for their folding cartons, including hemp paper, which is Eco-Friendly and a great alternative for a more natural look.
Imperial works with direct customers, brokers, and distributors. In addition, because of our unique capabilities, we are often called upon by our competitors to assist them with certain aspects of manufacturing custom packaging boxes.